Refund Policy
Last updated 2026-08-01
These are small purchases and there is a free half you can read before paying, so the policy is deliberately simple: if it was not worth the money, ask and you get it back.
1. The policy in one line
Fourteen days from purchase, for any reason, refunded in full. You do not have to justify the request.
2. What is covered
Both tiers: the single-report unlock and the 30-day pass. A pass is refundable in full within the fourteen days regardless of how many reports you opened with it.
3. How to ask
Email support@azai.top from the address you used at checkout, or quote the order id shown on the unlock page and in your receipt. That is the whole procedure — there is no form. We aim to reply within two business days and to submit the refund to Creem the same day we reply.
4. How long the money takes
Creem returns the money to the original payment method. Card refunds typically appear within five to ten business days depending on your bank; wallet and PayPal refunds are usually faster. The timing after Creem submits it is up to your bank, not us.
5. What happens to your access
Paid sections and the full PDF stop being available for the refunded order as soon as the refund is issued, and the report returns to the free tier. Nothing else is affected: your reports, inputs and journal stay where they are and the free half remains free.
6. Your statutory rights
If you are a consumer in the EU or the UK you have a statutory right to withdraw from a purchase of digital content within fourteen days. This policy is at least as generous as that right and nothing here limits it or any other right you have under the law that applies to you.
7. Please email before a chargeback
A chargeback costs both sides money and takes weeks to resolve. If something went wrong — a duplicate charge, an unlock that never arrived, a report that was not what you expected — one email settles it faster than a dispute will.
8. Duplicate and accidental charges
If you were charged twice, or a family member bought something you did not intend, tell us and it is refunded in full. This is outside the fourteen-day limit.
9. Contact
All refund requests and payment questions go to support@azai.top. Please include the order id if you have it.